BASEO Terms and Conditions

Terms and Conditions of use:

Welcome to the BASEO website terms and conditions for use. These terms and conditions apply to the use of the website and by shopping within the store you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may use of this store.

Trading Name

BASEO is a trading name of E-Trade Tech LTD in whose registered office you can find at the end of this document.


You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

Our rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website. Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

Third party links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Cookies and other technologies

As is standard practice on many corporate websites, BASEO website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. Please note that certain features of the BASEO website will not be available once cookies are disabled. You do not need to enable cookies to browse the site.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

Integrity of your personal information and Registration

In order for you to register an account you must also warrant that:

• The information that you provide to us is true, accurate, current and complete in all respects.

• You agree not to make any false impersonations and go by any name that you are not authorised to use.

• You will notify us of any changes to the personal information either by visiting us in store or emailing us.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

You can request a copy of your personal information by contacting us at the email address below:

Data Protection Act 1998

BASEO holds all personal information in compliance with the Data Protection Act 1998.

Description of products

All products are second hand unless stated.

Condition of products

We will charge you more depending on the condition of our products. For electronic items including MP3 Players, Mobile Phones and Consoles, etc. we break this down into three grades:

• (M) - Mint – A working item in as new/mint condition. Complete with original box and accessories as sold new.

• Good – A working item in good condition with cosmetic blemishes. A charger must be supplied and if the phone includes a music player/radio then it is supplied with headphones. This grade of item can be missing the original packaging, charger or other accessories. A third party charger may be supplied with this item.

• Non-working - We buy non-working items however they cannot be physically crushed or broken in two. We do not send any non-working items to landfill and refurbish the items or use the parts we recover to refurbish other items. The price in which we pay for Non-working items is at our discretion and we will take full consideration of the cost of parts and labour.

Games: All games are sold in working condition. Instruction manuals are not guaranteed to be included. All PC CD-ROM games which require a serial key will come complete with instructions. DVDs and Blu-Ray discs: All DVDs and Blu-Ray discs are sold in working condition.

We check all media for physical signs of damage such as scratches when brought in however if there are any issues with any media purchased from the store make sure that you return it within 48 hours of purchase for exchange or store credit.

Exchanges and Returns

Items may be returned for exchange or store credit for the full purchase value, provided this is within 48 hours of the original purchase time. All items are subject to being tested once they are returned to ensure that they are still in the same physical condition that they were sold in.

After 48 hours we reserve the right to refuse any exchange/store credit requested for items that are not faulty.

It is important that you test products are fit for purpose when you are in the store. We do not give credit on any products sold within the store unless it can be proven that they were faulty at the point of sale.


BASEO offers a twelve [12] month warranty on all items except consumables. This warranty does not cover physical damage, water damage, and only covers software faults arising in the course of normal use.

For further details on the conditions of the warranty, please contact us at .

If we find the item to still be covered under our warranty we will first seek to repair the item; if no repair can be made, we will seek to replace the item with a replacement. If however no replacement can be issued, a credit will be issued to the current sale value of the item as a BASEO voucher. Repairs can take up to 28 days to complete.

Contract Creation and Electronic Contracting

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from BASEO.

As your product is shipped we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions below.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.

Our inability to obtain authorisation for your payment.

The identification of a pricing or product description error.

You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.

The details of your specific contract will not be filed by BASEO. If you do require any information regarding orders you have placed with BASEO please write to us at the following address:





WD24 4AE

Contract cancellation

Once your order has been placed we are unable to cancel orders. If you wish to exercise your right to cancel this contract after your order has been placed, items may be returned for refund or exchange provided BASEO is notified via email at within seven [7] days of delivery of the item. BASEO must also be notified via email at of any items that have been delivered incorrectly or incomplete within seven [7] days of delivery of the item.

Outside of seven [7] days, BASEO reserves the right to refuse any refund or exchange requested for items that are not faulty.

Please note: Items must be returned to BASEO in order for any refunds or exchanges to take place.

Please return your item to:





WD24 4AE

Description of products

All products are second hand unless stated.

Please note, however, that all product descriptions and images are for display purposes only and do not represent the finished product. Any accessories listed will be for mint condition items only, and are not included on good condition items.

Box contents may vary; additional downloadable content listed on the box may not be included.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.


Images are for illustration only. Actual item design may vary slightly from image.

Tracking your order

Once you have successfully placed your order and received e-mail confirmation back from us you are able to track the fulfilment progress by logging in to your account via the shopping basket section on the homepage. You will receive an email confirmation when your items have been dispatched.


To buy any product from you must make payment using a valid UK credit or debit card. If you wish to use an exchange voucher as part or all of your payment, these must be mailed to us. All vouchers sent BASEO are made pursuant to a shipment contract. Prior to BASEO receiving the vouchers, the risk of loss and title for such items remains with the customer. This means that the risk of loss and title for such items passes to us upon delivery from the carrier. As such, BASEO recommends that when sending vouchers to us you use an insured and/or traceable method of transit, such as Royal Mail Special Delivery or Recorded Delivery.

BASEO must receive the voucher/s along with a copy of the confirmation email sent to the customer once the order has been placed. Once the voucher/s have been received, provided they are valid, BASEO will issue a refund to the card used for original payment to the value of the valid voucher/s, and a confirmation email will be sent to the customer.

Should the voucher/s be invalid, BASEO will return the voucher/s to the customer and not issue a refund to the original method of payment to the value of the voucher/s.





If items become unavailable after placing your order, your order will be cancelled and you will not be charged.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of or its content suppliers and protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of and protected by UK. and international copyright laws. All software used on this site is the property of or its software suppliers and protected by UK and international copyright laws.


BASEO and other marks indicated on our site are registered trademarks of E-Trade Tech LTD and its subsidiaries, in the UK and other countries. BASEO and other BASEO graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of, Inc. or its subsidiaries. BASEO trademarks and associated images may not be used in connection with any product or service that is not supplied or sponsored BASEO, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits All other trademarks not owned by BASEO or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by or its subsidiaries.

License and Site Access grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of BASEO. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of BASEO and our affiliates without express written content. You may not use any meta tags or any other "hidden text" utilizing name or trademarks without the express written consent of Any unauthorized use terminates the permission or license granted by You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of so long as the link does not portray, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.

Applicable Law

By visiting, you agree that the laws of the England and Wales, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and or its affiliates.


The registered company name and address are:





Company Registration Number: 07493281